We intent to issue a wide range of information about our corporate results and performance. You will soon be able to access information in the publications and reports below.
Equality and diversity
We are committed to promoting equality and diversity within our organisation and the communities we serve.
We believe equality means a fair society in which everyone can participate and is given the opportunity to achieve. While diversity recognises and values differences between individuals, groups and communities and creates a culture that respects these differences
Efficiency and transparency
How we're committed to being open and transparent in the way we conduct our business and interact with our customers
We believe in being accountable for our actions, spending and performance – and demonstrating value for money and efficiency in how we deliver services to our residents.
- Our approach to efficiency and transparency
- Code of conduct
- Performance information and benchmarking
- Resident scrutiny and getting involved
- Keeping residents informed
Our approach to efficiency and transparency
Our approach to transparency and efficiency covers six key areas across which we will routinely publish and update information to demonstrate our commitment in action.
- Achieving value for money and efficiency – we believe in achieving and demonstrating value for money and efficiency in the delivery of services
- How we spend money and allocate resources – as a business with a social purpose, we invest in the areas that matter most – our customers and communities
- Decision-making and governance – we are governed by a skilled Board, committed to high standards of integrity, and effective and fair decision-making processes
- Business priorities and performance – it is important that residents and stakeholders can easily access information about our business objectives and performance and can assess how we compare to other similar organisations
- Requests for information – we will operate, in line with our Code of Conduct, in a spirit of being open about information, within the limits confidentiality, commercial sensitivity and the balance of reasonable resources
- Our commitment is set out in a Transparency and Efficiency statement which has been agreed by the PicfareBoard and will be reviewed on a regular basis.
Performance information and benchmarking
Each month we measure our performance against targets to ensure that we are delivering the best possible service to our customers. We compare our performance to our peers, which are of a similar size and operate in similar locations to Picfare.